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Knowledge base
Explore How-To's and learn best practices from our knowledge base.
New Shopping Assistance
General Assistance
6
How do I place an order?
The product I wanted to buy is sold out. What to do?
I changed my mind .Can I change the product in my order already placed?
Can I cancel my order after placing it?
I forgot to use the coupon code / discount voucher while placing the order. Can you refund?
See all 6 articles
Account & Login Info
5
How do I sign up with Panash India?
What exactly is the My Account Dashboard on Panash India?
What is the Account Information page at Panash India?
Why do I have to register to shop at Panash India?
Lost Panash India account password. What to do?
Panash Clarifications
7
Does Panash India offer product trials before purchase?
How can I contact Panash India?
Can I make purchases through phone calls on Panash India?
Can I make wholesale orders on Panash India?
What to do if Panash India's Price Match Guarantee doesn't match prices lower than those found on other websites?
See all 7 articles
Site Navigation Help
6
How do I search for an item in a particular Color / Fabric / Work / Size / Price Range / Tailoring Option / Time to Dispatch on the Panash India website?
How to unsubscribe from Panash India’s Newsletters / Promotional Emails?
How do I place an order on Panash India?
How do I check the availability of my desired item on Panash India?
How do I create and manage My Wishlist at Panash India?
See all 6 articles
Measurement Clarification
General Assistance
7
What is the difference between Standard & Custom Tailoring?
Can I select stitching and submit measurement later?
Do you provide margin/ extra room in your apparels?
What is Regular Fit & Comfort Fit?
I placed my order without selecting stitching option. I want it to be stitched. What do I do?
See all 7 articles
Sizing Support
13
How do I order as per my size?
How do I measure my size or what size should I opt for?
What is the length of the bottom/pants in ready-to-wear suits of Panash India?
How do I measure a bangle and select the appropriate size?
How should I measure the chest for men's wear/kid's wear?
See all 13 articles
Stitching Assistance
12
What are the definitions of "Semi-Stitched," "Standard Stitching," and "Custom Tailoring" on the Panash India website?
What is "Only Dress Material" on the Panash India website?
Can I opt for stitching and submit the measurements later?
Is it possible to request a longer length or larger size for the blouse, beyond the attributes mentioned on the Panash India website?
I have already placed my order but forgot to click on the customize option. What do I do now?
See all 12 articles
Special Requests Help
5
Can I modify my measurement after submitting it?
Why am I unable to submit measurements for a Cash on Delivery (COD) order on the Panash India website?
How can I select my desired custom tailoring / ready-to-wear / readymade?
How to communicate any additional customization requirements to Panash India?
Can I customize the design, color, and fabric of my outfit?
Payment, Offers & Store Credits!
General Assistance
8
What are the different modes of payment through which I can choose?
I cannot complete my purchase with my credit card. Why?
Do I need to register with PayPal to place the order?
Is your website secured to pay. How do I trust?
I have been charged twice for one order. What do I do?
See all 8 articles
Offer Queries
4
What are the ongoing offers/ promotions on Panash India?
Why is the offer I saw no longer visible?
How can I verify whether the discount has been applied or not on the Panash India website?
How and where can I apply the Panash Discount Code while placing an order?
Store Credit Info
5
What is the validity of Panash India store credit?
Why am I encountering issues when trying to use my Panash India Store Credit?
Can I use the Store Credit with an account with Panash India other than the one against which the same was issued?
How do I use Panash India Store Credit for my current purchase?
Where can I view my Panash India store credit balance & validity?
Pay Related Inquiries
8
Does Panash India accept partial payment using store credit and the rest with a credit card?
Is it necessary to have a registered PayPal account to make payments to Panash India?
What are the payment options for shopping at Panash India?
What is the policy regarding charges for International Transaction Fees and Local Taxes on the Panash India website?
Does Panash India accept payment via prepaid gift cards?
See all 8 articles
Payment Problems
6
Why am I experiencing difficulties using my credit/debit card to make a purchase?
Why am I unable to see the "Accept Payment" option in my PayPal account?
Why is there an extra amount charged in my statement?
I have been billed twice for a single order by Panash India. How should I proceed to resolve this issue?
What is an authorization code? How do I get the Authorization Code?
See all 6 articles
Order & Tracking
Order Status
10
How long does it take to receive an item from Panash India?
I've placed an order with Panash India. When can I expect to receive it?
How do I check my Panash India Order Status?
How can I confirm my order on the Panash India website?
I've placed an order on the Panash India website but haven't received an Order Confirmation Email.
See all 10 articles
Tracking queries
2
How will I know when my Panash order is shipped?
My order has been shipped, but I have not received the tracking details from Panash India yet.
Shipping & Delivery
General Assistance
10
Do you ship worldwide?
When will my order be shipped?
Where and How to track my order?
I want to change my shipping address?
Can I order from any other country and get it delivered in India?
See all 10 articles
Shipping Assistance
12
Free shipping but still getting charged at Panash India?
Does Panash India ship to all global destinations?
How secure are orders during transit with Panash India?
Why am I being charged Custom Duty fees on my Panash India order?
What does 'Express shipping' mean on the Panash India website?
See all 12 articles
Product & Stock
General Assistance
3
The product I wanted to buy is sold out. What to do?
Can I get more than 10 pieces of the same design?
I want a design to be custom made .Is it possible?
Item Clarity
15
What all are included in a Saree / Salwar / Lehenga Set on the Panash India website?What all are included in a Saree / Salwar / Lehenga Set on the Panash India website?
What does "Semi-stitched Salwar Kameez" mean on the Panash India website?
What is a readymade saree?
What is the definition of a "Lehenga Style Saree"?
What is a Semi-stitched Lehenga Choli?
See all 15 articles
Cancellation, Return, & Refund Support
General Assistance
4
Can I cancel my order after placing it?
Can I return my order if I did not like it?
I want to return a product .How to do?
I have not received my refund yet?
Cancellation Terms
2
How can I cancel the order of Panash India that says “Payment Pending”?
Can I cancel after 24 hours of placing an order?
Refund Guide
4
What is the process for requesting a refund in Panash India?
How long does it take Panash India to refund?
I haven't received my refund from Panash India yet. What should I do?
Will I get a refund of the duty paid if I return the product?
Return policies
4
What is the return policy of Panash India?
What if I receive a damaged or defective item?
Does Panash India accept returns if I do not like the product?
What is the return policy for items purchased on Sale?
